There are currently no jobs matching this criteria
But that doesn’t mean our people can’t enjoy their working life. In fact, our shift patterns accommodate colleagues who prefer to stay up gaming at night, or simply want to savour a couple of hours extra sleep in the morning. And when you get to work? You’ll be transforming global vulnerability management - pioneering security solutions that really matter - while enjoying a working culture that gives you the Xbox as well as old school games system in your break out rooms.
Your role? Whether your shift starts at 11am or 1pm, you’ll be working with fellow creative thinkers and hard-wired solution providers to deliver consistent, world-class security, network and product support for our industry-leading products. That means liaising with customers to support cutting-edge vulnerability assessment and compliance auditing software - across complex, multi-faceted customer deployments.
-Serves as the primary liaison between the customer and Tenable for technical related issues
-Analyze and clarify customer technical inquiries
-Analyzing vulnerability scan results, system audits, and log events
-Recreating customer software issues in a lab environment
-Ensure customer feedback is properly channeled into Product Management and Research & Development
-Maintaining in-depth knowledge of Tenable products and information security best-practices
-Create and publish solution knowledge for re-use by customers and Tenable employees
More important! Working knowledge of networks, Linux/Unix, Windows administration, patch deployment and system configuration
-A passion for making customers successful
-Outstanding written and verbal communication skills
-Strong analytical and technical skills
-Ability to multi-task and manage multiple priorities in a fast-paced environment
-Previous experience in customer support or network security-Occasional availability to work weekends (10:30am - 8:30pm) is also required. Typically one Saturday or Sunday every 2 months
-Bachelor’s degree in computer science or information systems (or equivalent experience)
-Prior experience performing vulnerability scans and log analysis with Tenable products or other industry solutions
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