Technical Support Lab Operations Specialist

Technical SupportColumbia Gateway Drive, Columbia, Maryland, United States, 21046

 

Technical Support Lab Operations Specialist

Columbia Gateway Drive | Columbia | Maryland | United States | 21046

Your Role: 

The Technical Support Lab Operations Specialist will possess solid problem-solving skills, prudence, and demonstrate effectiveness in managing competing priorities. They will be a motivated and growth oriented team member who works well with minimal supervision, but works closely and effectively with a team and makes good decisions even under stressful conditions. Maturity of approach, and a dedication to providing stable, predictable, and useful platforms for the Technical Support organization, while avoiding unnecessary expense, are important traits.

Your Opportunity:

  • Ensure availability of test lab for use within Technical Support
  • Replicate issues as they relate to Tenable products and customer environments
  • Suggest improvements and integrations in support of efficiency
  • Maintain existing custom tools and utilities
  • Monitor use of lab resources and plan for future growth
  • Create regular snapshot and system restore points
  • Install and maintain various Operating Systems, Tenable products, and other applications
  • Act as the primary resource for technical issues with the Lab environment

What you'll need:

  • 1+ years of experience in Linux System Administration, Windows Desktop/Server Administration, and Network Administration
  • 1+ years of experience with scripting in Bash, Powershell, PHP, and other languages
  • In-depth knowledge of administering or maintaining VMware/vSphere/vCloud
  • Excellent troubleshooting skills
  • Proactive and team-oriented attitude

And ideally:

  • Configuration Management and Automation experience

If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

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Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1,200 colleagues, 27,000+ customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. The key question is: Is This You?