People, Person, Crowd

WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1200 colleagues, 27,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Technical Support Engineer

Remote | Singapore | 648331

Your Role:

The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. In serving as the primary liaison between the company and customer, the Technical Support Engineer resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.

Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite; including Nessus, Tenable.sc, Tenable.io, Log Correlation Engine, Passive Vulnerability Scanner. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Your Opportunity:

  • Serves as the primary liaison between the customer and Tenable for technical related issues
  • Analyze and clarify customer technical inquiries
  • Analyzing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
What you'll need:
  • Bachelor’s degree in IT or Computer Science (or equivalent experience)
  • 1+ Years Customer Support / Helpdesk Experience
  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • Strong desire to learn new skills at an accelerated pace
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Customer Support / Helpdesk Experience
  • Strong knowlegde/experience in :
    • Linux and Windows Server Administration and Configuration
    • TCP/IP ports and protocols
    • Log File Analysis Experience
  • Working Knowledge of
    • Firewalls
    • Wireshark/PCAP or similar
    • CVE's and Security Bulletins
  • Plus to have the following knowledge/experience :
    • Nessus or similar programs
    • Patch deployment and system configuration
    • Log analysis using Splunk or another SIEM product
    • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
    • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
    • Basic programming knowledge
    • Scripting in Bash, Python, Powershell, etc.
    • OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)
    • Certificates and CAs
  • Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.
And Ideally:
  • Japanese language skills desirable
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

Apply for this position

Email me about jobs like this

Not ?

Thank you for your interest please submit your application on the next page.

People who viewed this page also viewed

 

Technical Support Engineer

North Sydney Australia Pacific Highway, North Sydney, Australia, NSW 2060 Technical Support Technical Support
Your Role:The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. In serving as the primary liaison between the company and customer, the Technical Support Engineer resolves real...

Technical Support Engineer

Dublin Ireland Campshires, Sir John Rogerson's Quay, Dublin, Ireland Technical Support Technical Support
Your Role:The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. In serving as the primary liaison between the company and customer, the Customer Support Engineer resolves real-...

Security Consultant

Melbourne Melbourne Australia Melbourne, Australia, 3004 Professional Services Professional Services
Your Role:Tenable's Professional Services organization is looking for a Security Consultant responsible for working with clients on Tenable product installation, configuration, customization, operations, advice, troubleshooting, and product knowle...

Technical Support Engineer I - Linux Proficiency

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Technical Support Technical Support
Your Role:Tenable is looking for motivated individuals to join our Technical Support Team. The Technical Support Engineer (TSE) is the first contact for all customers when they require technical assistance.  In a time when the next Spectre and Mel...

Systems Engineer

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Information Technology IT
Your Role: The Systems Engineer designs, implements, troubleshoots, analyzes and maintains the IT infrastructure of internal and customer facing environments; including server administration, virtualization, performance tuning, backup and disaster...

Technical Support Lab Operations Specialist

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Technical Support Technical Support
Your Role: The Technical Support Lab Operations Specialist will possess solid problem-solving skills, prudence, and demonstrate effectiveness in managing competing priorities. They will be a motivated and growth oriented team member who works well...

Alert me about jobs like this

Not ?

Thank you

Apply for this position

Email me about jobs like this

Not ?

Thank you for your interest please submit your application on the next page.

HQ Summer Picnic

Publically Traded!

Our Women in Tech

Text, Flyer, Poster, Brochure, Paper, Advertisement, Outdoors, Nature