WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Technical Support Engineer II (Linux Proficiency)

Technical SupportColumbia Gateway Drive, Columbia, Maryland, United States, 21046


Click on the video to meet the team and get tips on applying!

Technical Support Engineer II (Linux Proficiency)

Columbia Gateway Drive | Columbia | Maryland | United States | 21046

Your Role:

Tenable is looking for motivated individuals to join our Technical Support Team. The Technical Support Engineer (TSE) is the first contact for all customers when they require technical assistance.  In a time when the next Spectre and Meltdown may be announced to the public at any moment, TSEs have what it takes to thrive in a fast-paced, high stakes environment.  TSEs are experts on all Tenable products in our goal to minimize Cyber Exposure, but you’ll also have with experience in several technologies and a strong interest to learn more.

Your Opportunity:

  • Build an in-depth knowledge of the entire Tenable product suite
  • Resolve customer issues; help them understand their vulnerability scan results, their compliance with industry standards, and how Tenable can help them close their Cyber Exposure gap.
  • Diagnose, research, reproduce, and report defects, working closely with Research & Development.
  • Engage customers in a variety of mediums, including email, phone, live chat, and screen sharing sessions.
  • Help maintain the Tenable knowledgebase, writing articles based on your first-hand experience helping customers mitigate the vulnerabilities that can impact all of our day-to-day lives.
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, and Operations.

What you'll need:

  • Bachelor’s degree in a technical field (or equivalent experience)
  • 1+ Years Customer Support / Helpdesk Experience
  • Excellent verbal and written communication skills
  • Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • In depth log analysis skills
  • Experience and knowledge in the following areas:
    • Network administration, Firewall Configuration, and strong knowledge of TCP/IP
    • Linux/Unix administration and system configuration
    • Windows and/or Mac OS administration and system configuration
    • Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cyber security tools
And ideally:
  • Log analysis using Splunk or another SIEM product
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Basic programming knowledge  
  • Scripting in Bash, Python, Powershell, etc.
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Certificates and CA’s
  • Wireshark and pcaps
  • Bilingual candidates are desirable but not required (Spanish, German, French, Mandarin, Japanese)
Current Open Shifts
  • 7:00 am - 3:30 pm

If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not ok. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

Apply for this position

Email me about jobs like this

Not ?

Thank you for your interest please submit your application on the next page.

People like you also viewed

Technical Support Engineer I (Linux Proficiency)

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Technical Support Technical Support
Your Role:Tenable is looking for motivated individuals to join our Technical Support Team. The Technical Support Engineer (TSE) is the first contact for all customers when they require technical assistance.  In a time when the next Spectre and Mel...

Technical Support Lab Operations Specialist

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Technical Support Technical Support
Your Role: The Technical Support Lab Operations Specialist will possess solid problem-solving skills, prudence, and demonstrate effectiveness in managing competing priorities. They will be a motivated and growth oriented team member who works well...

Information Security Engineer

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Information Security IT
Your Role:In this role, the Information Security Engineer (Vulnerability Management) will review, coordinate, implement, and maintain vulnerability and configuration scans, policies, and metrics in support of the Vulnerability Management Program. ...

Technical Support Manager

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Technical Support Technical Support
Your Role:Tenable is seeking a high energy, results oriented customer advocate capable of motivating an already exceptional support team to even higher levels of customer satisfaction. Our current global rating is over 93% satisfaction and we expe...

Web Project Manager

Columbia Maryland United States Columbia Gateway Drive, Columbia, Maryland, United States, 21046 Information Security IT
Your Role:Tenable is seeking a project manager who has experience with building web-based software.  The candidate will be expected to manage the software development life cycle which includes collecting requirements, defining user stories, commun...

Research Engineer

Baltimore Maryland United States Baltimore, Maryland, United States Research Engineering
Your Role:Tenable is looking for a Research Engineer to join our Asset Detection team. This position will involve researching device and application fingerprints, and developing checks/plugins to identify these assets via our products. The develop...

Alert me about jobs like this

Not ?

Thank you

Apply for this position

Email me about jobs like this

Not ?

Thank you for your interest please submit your application on the next page.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first Cyber Exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1200 colleagues, 27,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?