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Technical Support Engineer I , Tel Aviv

Technical Support Engineer I

Tel Aviv | Israel

Your Role:

The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.

Our TSEs possess excellent knowledge of security assessment, vulnerability management, OT cybersecurity and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc (formerly Security Center), Tenable.ot, Log Correlation Engine, Container Security, and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Your Opportunity:

  • Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
  • Analyze and clarify customer technical inquiries
  • Analyzing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channeled into Product Management and R&D
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees

What You'll Need:

  • Bachelor’s degree in a technical field (or equivalent experience) 
  • At least 2 years of ​hands-on​ proven experience in field engineering or technical support: Support/Professional Services/Technical Account Manager
  • 2+ Years Customer Support with a hi-tech company
  • Experience working with Enterprise customers around the world 
  • Excellent verbal and written communication skills in English
  • Excellent customer-oriented individual 
  • Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • In depth log analysis skills
  • Experience and knowledge in the following areas:
    • Network administration, Firewall Configuration, and strong knowledge of TCP/IP
    • Linux/Unix administration and system configuration
    • Windows and/or Unix administration and system configuration
    • Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
    • Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
    • Experience with SQL and database administration
  • You may required to travel on-board up to 10% of your time and work from the main office in Tel-Aviv.

And Ideally:

  • An additional European language (pref. French, German, Spanish, Italian)
  • Working knowledge of Webserver Administration and\or Web Application development
  • Experience with REST APIs
  • Experience with scripting\development languages such as Bash, Python, Powershell, C++ and/or php
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.