WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Technical Support Engineer

Technical SupportCampshires, Sir John Rogerson's Quay, Dublin, Ireland


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Technical Support Engineer

Campshires | Sir John Rogerson's Quay | Dublin | Ireland

Your Role:

The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. In serving as the primary liaison between the company and customer, the Customer Support Engineer resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.

Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite; including Nessus, SecurityCenter, Log Correlation Engine, and the Passive Vulnerability Scanner. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Your Opportunity:

  • Serves as the primary liaison between the customer and Tenable for technical related issues
  • Analyze and clarify customer technical inquiries
  • Analyzing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees

 

What you'll need:

  • Bachelor’s degree in a technical field (or equivalent experience)
  • 1+ Years Customer Support / Helpdesk Experience
  • Excellent verbal and written communication skills
  • Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • In depth log analysis skills
  • Experience and knowledge in the following areas:
    • Network administration, Firewall Configuration, and strong knowledge of TCP/IP
    • Linux/Unix administration and system configuration
    • Windows and/or Mac OS administration and system configuration
    • Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cyber security tools
And ideally:

  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Working knowledge of networks, Linux/Unix, Windows administration, patch deployment and system configuration
  • Prior experience performing vulnerability scans and log analysis with Tenable products or other industry solutions preferred
  • Previous experience in customer support or network security
  • Bachelor’s degree in computer science or information systems (or equivalent experience)

 




We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. #stack

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Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1200 colleagues, 27,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?