WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Technical Account Manager - Public Sector

Washington, DC | District Of Columbia | United States

Your Role:

The Technical Account Manager works to build and grow relationships across Tenable’s most strategic customers.  You will play a critical role providing strategic direction and technical guidance to drive great outcomes across the Defense Informations Systems Agency, U.S. Department of Defense and Intelligence Communities.  You’ll own the customer experience while continually aligning Tenable’s unique business value to accelerate mission success.           

Your Opportunity:

  • Assist in design, architecture, and best practices across SaaS, on-premise, and hybrid cloud solutions to reduce Customer’s overall cyber-exposure
  • Collaborate with some of the leading cyber-security experts in the world
  • Customer focused advocate providing the voice of the customer to Tenable
  • Deliver technical value presentations and assist in the Professional Services Team delivery of consulting and training
  • Oversee issue resolution across Federal systems integrators, Agencies, and Tier I/II help desk as required. Manage Level III escalations of customer issues to ensure support SLAs are adhered to and escalated issues are tracked to closure, successfully
  • Provide consistent and continuous feedback to customers
  • Develop a deep understanding of clients’ missions and their unique needs
  • Provide configuration expertise across Tenable’s solutions and key integrations
  • Assist in the research, documentation and prioritization of customer requirements
  • Assist clients with upgrades and migration to new hardware or software versions and architectures
  • Identify additional opportunities within aligned account and collaborate with appropriate Account Team to provide best of breed solutions to meet clients needs
  • Coordinate interaction across Customer and Tenable’s Product Development, Support, Services and Sales Teams
  • Utilize working knowledge of your customers’ environments to assist Tenable Support Engineers, Service and Sales teams in better serving your customers
  • Provide reviews of operational performance to Customer and Tenable leadership 

What you'll need:

  • Able to perform security assessment and audit using the breadth of Tenable’s offerings
  • Able to build a multi-vendor design for strategic Tenable customers, integrating Tenable solutions into the customer business and operational processes
  • Knowledge of all Tenable product areas
  • Ability to conduct security assessments and audits using Tenable methodology
  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
  • Skill and confidence in leading discussions at both a deep technical level and executive level
  • Understanding of Federal requirements as it relates to cyber-security, continuous monitoring, vulnerability assessment
  • 5+ years of hands-on Infrastructure / Security Operations Support / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development
  • Active Secret Clearance
  • Ability to travel 10-20% as needed

And ideally:

  • Experience with Nessus and/or other network security technologies
  • Solid foundational knowledge of TCP/IP and network security concepts
  • Experience with Enterprise class operating systems at the security admin level
  • Demonstrable experience with modern compute infrastructures such as AWS, Azure, Openstack, etc.
  • Docker and DevOps knowledge, API scripting, Python SDK
  • Knowledge of compliance standards (e.g., PCI, FISMA, SOX, NERC)
  • BS in Computer Science or related field, 5+ years of direct Technical Account Manager experience
  • CISSP

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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