People, Person, Crowd

WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1200 colleagues, 27,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Service Desk Manager

Columbia Gateway Drive | Columbia | Maryland | United States | 21046

Your Role:

The Service Desk Manager will manage a team of IT Support Engineers and provide cross functional technical expertise to support the daily activities of the Information Technology department. The Service Desk Manager will establish and refine the processes, tools, techniques and methods used by technical staff to provide exceptional support to our internal employees.

Your Opportunity:

  • Build relationships with stakeholders to facilitate proactive decision making and seamless end-user experiences
  • Analyze performance of Service Desk; identify problem areas and develop practices to prevent problem recurrence and document resolutions
  • Manage procedures related to identification, prioritization, and resolution of incidents and requests, including the monitoring, tracking and coordination of Service Desk functions
  • Analyze information from the team and provides recommendations for resolution through data driven decision making
  • Lead by example; coach and mentor best practices that improve responsiveness
  • Oversee Service Desk technology deployment, installation, configuration tasks activities.
  • Analyze trends and develop action plans for improving service timeliness and reducing costs
  • Enforce policies and procedures to ensure consistent service levels and quick resolutions
  • Establish and manage procedures to ensure effective collaboration among teams in the IT department
  • Leads initiatives to evaluate and leverage desktop support tools and problem management systems
  • Grow and develop talent
  • Deliver results through teamwork
  • Role model Tenable values

    What you'll need:

    • 3+ years of managing people with demonstrated leadership abilities
    • Demonstrated ability to lead and develop employees
    • Strong analytic approach and organizational skills
    • Solutions-oriented experience with operational applications
    • Strong written and verbal communication skills
    • Experience in an environment with 1000+ end users
    • Strong technical experience with maintenance, repair, upgrades, and configuration of hardware, software and operating systems in a global environment.
    • Experience with Mobile Device Management tools
    • Experienced with desktop standards, desktop management, software deployment techniques and tools and systems administration
    • Demonstrated experience with the installation, configuration and use of a wide range of desktop and network software

    We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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