WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Service Desk Lead

Columbia | Maryland | United States

Your Role:

The Service Desk Lead will provide cross functional technical expertise to support  the daily activities of the Information Technology department. The Service Desk Lead will establish and refine the processes, tools, techniques and methods used by technical staff to provide exceptional support and services to our internal employees.

Your Opportunity:
  • Works independently to provide daily support to IT Support & Administration team
  • Provides guidance, support, and coaching to the IT Support staff
  • Motivates the staff to meet the department established service levels and project goals
  • Regularly monitors and reports on relevant IT Support metrics and service levels
  • Establishes and maintains solid working relationships with peer departments and vendors to ensure teams meet service level agreements
  • Serves as a liaison among the various teams within the IT department determine incident and escalation priority
  • Communicates major outages to internal employees
  • Curates the IT Support knowledge base
What you'll need:
  • Strong customer service ethic
  • Strong problem solving and troubleshooting skills
  • Ability to prioritize and quickly resolve issues
  • Experience supporting MS Windows Operating Systems and Applications
  • Experience supporting Apple Macintosh Operating Systems and Applications
  • Experience with PC and Apple hardware
  • Experience supporting Mobile Devices
  • General knowledge of Local Area Networks and troubleshooting
  • Excellent verbal communication skills
  • Ability to investigate and analyze information and to draw conclusions
  • Ability to communicate technical guidance and instruction to users on the use of applications and systems
  • Effective prioritization and project management skills
  • At least 3 years experience in an service desk environment
  • At least 1 year in a lead or supervisory role

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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