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Resource Management and Operations Specialist , Los Angeles

Resource Management and Operations Specialist

West Jefferson Boulevard | Playa Vista | Los Angeles | California | United States | 90066

Your Role:

The primary responsibility of the Resource Management and Operations Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual be the liaison among the Professional Services department Engagement and Delivery Managers as it relates to resourcing across all work. The Resource Management and Operations Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

Your Opportunity:

  • Collaborate closely with Professional Services and Education teams to centralize resource management activities
  • Obtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of Work
  • Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
  • Manage and resolve resource booking conflicts
  • Meet weekly resource meetings with Professional Services Engagement/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
  • Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
  • Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
  • Manage provision of virtual training courses
  • Assist with managing and increasing utilization numbers on the Professional Services team
  • Efficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, Kimble, and Salesforce

What You'll Need:

  • 3-5 years resource management or project management experience in software solutions industry
  • Bachelor's degree required
  • Proficiency in MS Office applications including Microsoft Excel
  • Assertive conflict-resolution and problem-solving skills
  • Clear and concise communication in both written and verbal form
  • Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
  • Highly detail oriented and able to work autonomously
  • Ability to manage multiple tasks and tight deadlines with confidence and ease
  • Ability to prioritize and organize workload across multiple groups
And Ideally:
  • Salesforce/Kimble experience a plus
If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.   
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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.