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Project Manager - Service Delivery , Philadelphia

Project Manager - Service Delivery

Philadelphia | Pennsylvania | United States

Your Role:

The Service Delivery Project Manager (PM) is responsible for planning, directing, leading and coordinating activities -- utilizing industry best practices -- for multiple projects to ensure project/program goals are accomplished by performing the following duties personally or through working with other team members. The PM will also execute special projects as required.

In addition, the PM will contribute to the development and maintenance of the Project Management Office (PMO); to deliver efficient, effective and repeatable Project Management processes, procedures, tools and techniques. The role will include travel to major countries within the theater and potentially on a global basis.

Your Opportunity:

  • Program / Project Management
    • Plans, directs, leads and coordinates all activities of service delivery projects through all phases of a program from inception through completion
    • Consults with Service Delivery leadership and Engagement Managers in the review of project proposals; to determine success criteria, goals, time-frame, budget limitations and procedures for accomplishing tasks, staffing requirements, allotment of resources, and the projects priority and feasibility within the program objectives
    • Develops project plans specifying goals, milestones, timeline, dependencies, staffing, scheduling and allocation of available resources
    • Formulates and works with project personnel to define technical scope and objectives of the program and its related projects
    • Identifies and schedules project deliverables, milestones, and required tasks related to the program
    • Coordinates and responds to requests for changes from original specifications
    • Continually monitors project status / success / outcome(s)
    • Develops quality assurance plans, communication plans, risk analysis and mitigation strategies
    • Tracks / documents lessons learned and develops improvement / training plans
    • Coordinates recruitment or assignment of project personnel
    • Assigns duties, responsibilities, and scope of authority to project personnel
    • Confers with project personnel to provide technical advice and resolve problems
    • Directs leads and coordinates activities of program personnel to ensure progress (i.e., planning, timeline, budget, stakeholder expectations, scope, etc.)
    • Communicate regularly with program stakeholders to ensure scope, timeline, and budget stability 
    • Attends and presents in pre-sales meetings for clients to help grow the business 
    • Ability to adapt to change as well as implement the changes required to continually improve and mature our project delivery
    • Enforce change control in line with change management procedures
  • Reporting and Analysis 
    • Establishes standards and procedures for project reporting and documentation
    • Reviews status reports and modifies schedules and plans as required
    • Prepares project status reports and keeps management, clients, and others informed of project status and related issues
    • Develops and maintains technical and project documentation
    • Provide periodic reporting and trend analysis for Management review and consideration
    • Direct and provide input on team capacity and workload
    • Provide timely project reporting / status updates to project stakeholders (Tenable & Client) including the data to support Tenable business and financial processes and tasks
  • Participate and support Tenable Pre-sales (Win New Business)
    • Attend scoping calls
    • Assist with Level of Effort (LOE) analysis
    • Develop draft project plan when/where applicable and provide estimated delivery times based on agreed upon scope
    • Support Statement of Work (SOW) language with project timelines, LOE, budget, and overall success criteria 
What You'll Need:
  • BA or BS or equivalent PM experience (8+ years) required in the planning and delivery of complex technical projects; 
  • Certifications: ITIL and PMI/Prince2 certification
  • Excellent written and verbal skills
  • Strong leadership, negotiating and influencing skills
  • Ability to manage multiple simultaneous projects
  • Accountability, readiness to accept ownership of a situation
  • Persistence, ability to follow through
  • Outstanding planning and organizational skills
  • Demonstrated and proven capacity to tailor communications to fit any audience
  • High aptitude for setting and managing customer / team / stakeholder expectations
  • Develops and delivers standards, policies, and procedures
    Capable of leading internal and external deliverables across multiple levels of management
  • Strong proficiency in ITIL/PMI/Prince2/ISO framework, methodologies and/or standards
  • Ability to work independently and with/for a team
  • Superior attention to details
  • Ability to provide and deliver clear team/PM guidelines for successful outcomes
  • Exceptional enablement, coaching and mentoring skills
  • Aptitude to assess, review, encourage and motivate project / program personnel
  • Technical understanding of information security / vulnerability management practices
  • Ability to translate business needs into project proposals; strong analytical skills
  • Strong customer satisfaction focus with ability to build client relationships
  • Experience of international or multicultural environments

If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. We're One Tenable which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  

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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.