WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Manager, Customer Success

SalesColumbia, Maryland, United States


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Manager, Customer Success

Columbia | Maryland | United States

Tenable Network Security delivers comprehensive security solutions that provide continuous visibility and critical context, enabling decisive actions to protect your organization.  Transform security with Tenable, the creators of Nessus and pioneers of continuous monitoring.

Our global expansion is creating job opportunities for creative thinkers who are wired for action and delivering big results. We’re also stacked with industry rock stars who are just as comfortable keynoting a conference or delivering a podcast as they are mentoring up-and-coming colleagues. But what our employees are most excited about is our products and customers!

Tenable now has over 600 employees globally and over 20,000 customers in 150 countries. Tenable Network Security is recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte, E&Y and as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Washingtonian, The Baltimore Business Journal and Expert Marketplace.

Tenable Network Security is seeking a Manager of Customer Success to develop and manage a team of Customer Success Managers and strategic client accounts. The Manager will be responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients. The ideal candidate is proactive, results-driven, and thrive in team-oriented, fast-paced environments the Manager of Customer Success will have prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations.

Role Responsibilities:

  • Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers. 
  • Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each Enterprise client.
  • Develops strategy to ensure each customer’s expectations, growth and ROI is met and Tenable’s software products are adding value. 
  • Establish and maintain strong a professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy.  
  • Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion;
  • Lead account management team meetings, engage and manage necessary stakeholders for project deliverables;
  • Forecast and track key account performance metrics
  • Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues.  
  • Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth;
  • Recruit, lead and provide training, coaching and team development to account management team.

Requirements:

  • 10+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company.
  • Minimum 5 years of leadership experience managing teams up to 10 people.
  • Strong focus on customer relationship management, product adoption and implementation, and partner support.
  • Capable of interfacing well at all levels within a company and a client base.
  • Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation.
  • Intelligent and exhibits high degree of integrity
  • Excellent organization, motivational and leadership skills
  • BA/BS degree; MBA preferred
  • Proven account management skills delivering client focused SaaS based solutions to Enterprise client base;
  • Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies; Network Security preferred.
  • Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization;
  • Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations;
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management;
  • Experience with CRM systems (SalesForce.com and NetSuite a plus);
  • Ability and willingness to travel up to 25%
It is the commitment of Tenable to promote Equal Employment Opportunity (EEO) through adherence to equal employment opportunity laws and regulations at the international, federal, state, and local levels to which Tenable is subject.

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