WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

IT Support Engineer - APAC

Information Technology 

Sydney, Australia

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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

IT Support Engineer - APAC

Sydney | Australia

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including the first cloud-based platform, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 700 colleagues, 20,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

Your Role:

The IT Support Engineer in APAC will ensure the proper day-to-day operation of technology applications and equipment for regional staff. This person will provide desk-side and remote assistance to perform troubleshooting, installations, repairs, upgrades, backups, and other maintenance tasks. Should also have some expertise in commonly used business applications.  Some travel required.

Your Opportunity:

  • Answer staff questions in person, via phone and ticketing system on all company supported applications for our 50+ APAC Region Staff
  • Provision and configure equipment for new staff
  • Perform regional orientation for APAC new hires
  • Verify configurations with Hiring Managers
  • Troubleshoot computer and telephony problems
  • Determine source of computer problems (hardware, software, network, user access, etc.)
  • Serve as liaison between regional staff and the technology department to resolve issues
  • Document resolutions for future reference
  • Route inbound inquiries within the IT department to appropriate groups for escalation and resolution
  • Communicate resolution to end users
  • Create and manage new accounts based on departmental needs

What you’ll need:

  • Three or more years of technical support experience supporting on-site and remote teams within the APAC region
  • Three or more years working with Active Directory, Google Business Applications (Gsuite), and JAMF Suite (formerly Casper) preferred
  • Experience supporting MS Windows Operating Systems and Applications
  • Experience supporting Apple Macintosh Operating Systems and Applications
  • Experience with PC and Apple hardware
  • Experience supporting Mobile Devices
  • General knowledge of Local Area Networks, troubleshooting and Information Security principles
  • Ability to investigate and analyze information and to draw conclusions
  • Ability to communicate technical guidance and instruction to users on the use of applications and systems
  • Ability to learn and support new hardware, software and operating systems
  • Effective interpersonal skills to work as a team member
  • Ability to travel approximately 10-15% of the time to various locations within the APAC region.

 We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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