People, Person, Crowd

WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Network Support Engineer

Columbia | Maryland | United States

Your Role:

The Full Stack Engineer  - Network Focus designs, implements, troubleshoots, analyzes and maintains the IT infrastructure of internal and customer facing environments; including router, switch, and firewall administration, basic server administration, cloud platform administration (AWS and Azure), and other platform management aspects.  Identifies, researches, and resolves technical problems. Maintains documentation of existing platforms and procedures, as well as documenting new standards and procedures. Uses experience and judgement to plan and accomplish goals. Performs a variety of complicated tasks with minimal oversight and provides support for escalated trouble tickets.

Your Opportunity:

  • Receives general instructions for new responsibilities from supervisor.
  • Create and maintain comprehensive documentation as it relates to network and platform topology, equipment, and configuration.
  • Evaluates and/or recommends purchases; has strong influence on purchasing process.
  • Participate in after-hours upgrades, troubleshooting, and/or on call availability as needed.

What you'll need:

  • 3-5 years of prior IT experience.  
  • Demonstrated ability to effectively communicate by phone, email, and in person.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
  • Demonstrated analytical and troubleshooting skills.
  • Demonstrated ability to work in a fast paced, dynamic environment.
  • Shows initiative and acts independently to resolve problems, often managing multiple priorities and following projects through to completion.
  • Works effectively both as a team member and independently
  • Effectively utilizes tools to resolve issues and escalates appropriately.
  • Network configuration, monitoring, and troubleshooting experience are a must.
  • Experience working with Routers, Switches, Windows Server, VMware, Linux, and AWS.
  • Cisco, AWS, and Linux Certifications a plus.
  • Proven background of providing great customer service.
  • Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
  • Strong documentation skills

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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