WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Elite Technical Support Engineer

Technical SupportDublin, Ireland


Check out our new office on the Dublin Docks!

Elite Technical Support Engineer

Dublin | Ireland

Your Role:

The Technical Support Engineer for Premium Support customers provides consistent, world-class security, network, and product support to Tenable customers that have selected our highest touch support offering - Premium Support.

The Technical Support Engineer for Premium Support customers possesses excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE provides support for all of Tenable’s products; including Tenable.io, Nessus, SecurityCenter, Log Correlation Engine, and Nessus Network Monitor.

Your Opportunity:

  • Maintain an expert-level knowledge of Tenable’s products and security best-practices
  • Develop and maintain a strong awareness of the customer’s specific deployment
  • Research and investigate escalated tickets and resolve as many issues as possible without escalating outside of Technical Support.
  • Actively engage Technical Support personnel to ensure proper handling of questions and issues related to premium service accounts
  • Analyze vulnerability scan results, system audits, and log events
  • Provide regular updates to management on premium services accounts
  • Recreate software issues in a lab environment
  • Escalate software bugs and feature requests to Tenable's research, development, and product management teams

What you'll need:

  • Bachelor’s degree in computer science or information systems (or equivalent experience)
  • 5+ years experience in one or more of the following: Technical Support for complex enterprise software, Linux Administration, Network Administration or Network Security
  • 2+ year previous experience working with Tenable products
  • In-depth knowledge of networks, Linux/Unix and Windows administration, patch deployment and system configuration
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Outstanding written and verbal communication skills

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1000 colleagues, 24,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. The key question is: Is This You?

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