WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Director, Professional Services Operations

Columbia | Maryland | United States

Your Role:

The Director, Professional Services Operations (DPSO) manages support functions essential to professional services, customer education, and technical support productivity. These include planning, reporting, P&L management, goal setting and management, business process optimization, staffing management, forecasting and pipeline management as well as other KPIs necessary to manage the business

The Director of Professional Services Operations is responsible for the overall productivity and effectiveness of the assigned professional services, customer education, and technical support organizations. Reporting to the Vice President, Customer Advocacy, the DPSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the organization supported.

Your Opportunity:

  • Coordinates services and support forecasting, planning, and budgeting processes.
  • P&L management.
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the customer advocacy organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
  • Supports the assignment of goals and tracking of goals for all members of the organization.  
  • Works to ensure all organization objectives are assigned in a timely fashion.
  • Proactively identifies opportunities for business process improvement.
  • Works closely with management to inspect business process quality and prioritize opportunities for improvement.
  • Assists management in understanding process bottlenecks and inconsistencies.
  • Facilitates an organization of continuous process improvement.
  • Monitors the accuracy and efficient distribution of reports and other intelligence essential to the organization.
  • Recommends revisions to existing metrics and measurements, or assists in the development of new reporting tools as needed.
  • Supports the implementation of enabling technologies, including CRM and PSA. Monitors the assigned organization’s compliance with required standards for maintaining PSA data.
  • Works closely with management to optimize the effectiveness of the firm’s technology investments.
  • Provide input to senior leadership in the development and administration of incentive compensation programs.
  • Directs and supports the consistent implementation of company initiatives.
  • Builds peer support and strong internal-company relationships with other key management personnel most notably, Sales Operations, Accounting, Finance and Human Resources.
  • Reports to the Vice President, Customer Advocacy
  • May directly manage Staffing Coordinators
  • Fosters close, cooperative relationships with peer leaders, management, and services and support personnel.

Accountabilities and Performance Measures

  • Achievement of bookings, revenue, profit, costs management, and strategic objectives for the business unit supported
  • Accountable for the thorough implementation of organization impacting initiatives.
  • Responsible for the efficient allocation of technology, support, and training resources impacting the organization
  • Accountable for accurate and on-time reporting essential for organization effectiveness.
  • Achievement of strategic objectives defined by company management.

What you'll need:

  • Four-year college degree from an accredited institution
  • Seven years of prior Professional Services Operations management experience
  • Demonstrated proficiency managing analytically rigorous initiatives.
  • P&L management
  • Strong proficiency in Salesforce.com and Tableau
  • Experience in working with PSA tools
  • Strong PC proficiency
  • Excellent Verbal and Written Skills
  • Strong presentation skills

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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