WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Director of Professional Services - EMEA

Professional Services 

Uxbridge, Middlesex, United Kingdom

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We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Director of Professional Services - EMEA

Uxbridge | Middlesex | United Kingdom

Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including the first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?


Your Role:

Tenable Network Security is seeking to hire a Director of Professional Services. In this role, you will be tasked with building and providing hands-on management and direction to our global implementation and deployment services team. The Director of Professional Services is an experienced, enthusiastic, hands-on leader who can promote our industry best security products and the value proposition that we bring to customers of all sizes and in many global locations. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally, you will collaborate with sales, sales engineering and customer support teams in order to assure a smooth transition post-deployment to the support/maintenance phase. Finally, you will also be responsible for the continuous improvement of delivery processes and methods. This role will report to the Vice President of Customer Advocacy.

Your Role:

  • Professional services team leadership
  • Define a services portfolio that supports strategic security services, customer onboarding, and general implementation needs
  • Build a global organization to support successful implementations of Tenable solutions
  • Lead business development activities for Tenable Professional Services.
  • Positioning, scoping, and negotiating of Professional Services SOWs
  • Maintain key customer relationships, serving as the company sponsor for key deployments
  • Thought leadership and best practice development for successfully deploying Tenable solutions
  • Oversee successful delivery of multiple, concurrent deployment projects.
  • Operational business management resulting in accurate capacity management that supports the needs of all three major theaters
  • Work closely with sales, support, training and development teams to deliver customer success and realized value
  • Develop, enable, certify, and monitor partner delivered services ensuring consistent, successful delivery of Tenable’s solution across the entire eco-system
  • Be proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction
  • Be prompt and provide high quality service and leadership to align with customer goals and requests
  • Direct and manage project scope, schedule, status, and documentation.
  • Act as a liaison between Customers and Product Management to drive improvements in product development
  • Lead interaction and collaboration with other internal teams such as Engineering and Support as needed to address escalated issues
  • Interact with all levels of management and roles within the customer organization and Tenable
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
  • Shape and influence Tenable’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
  • Provide mentoring, guidance, and expertise to less experienced team members
  • Develop and maintain a knowledge repository of deployment best practices and other customer ideas which can continually enhance Tenable’s products and repeatability of service delivery

What you'll need:

  • BA or BS Degree with 10+ years of experience in a Professional Services role with 4+ years as a Director designing and implementing solutions to support mission critical business programs
  • Strong leadership and team building skills and experience
  • Professional services business development and delivery experience
  • Ability to have CxO level discussions about how to successfully deploy Tenable solutions
  • An impeccable track record of delivering customer success.
  • Knowledge of enterprise network security technologies and cutting-edge network infrastructures.
  • Ability to work independently and collaboratively supporting the development of client deliverables.
  • Knowledge of cloud architecture as well as on-premise IT landscape.
  • Project Management experience
  • Multi-tasking ability
  • Comfortable and willing to be a hands-on contributor
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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