WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Customer Success Team Manager

SalesDublin, Ireland


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Customer Success Team Manager

Dublin | Ireland

Your Role: 

Tenable is seeking a Customer Success Team Manager to develop and lead a team of Customer Success Managers and strategic client accounts. The Team Manager will be responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients. The ideal candidate is proactive, results-driven, and thrives in team-oriented, fast-paced environments.  The successful candidate will have prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations.

Your Opportunity: 

  • Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers
  • Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each Enterprise client
  • Develops strategy to ensure each customer’s expectations, growth and ROI is met and Tenable’s software products are adding value 
  • Establish and maintain strong a professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy
  • Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion
  • Lead account management team meetings, engage and manage necessary stakeholders for project deliverables
  • Forecast and track key account performance metrics
  • Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues
  • Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth
  • Recruit, lead and provide training, coaching and team development to account management team

What you'll need:

  • 8+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company
  • Minimum 2 years of experience leading teams up to 10 people
  • Strong focus on customer relationship management, product adoption and implementation, and partner support
  • Capable of interfacing well at all levels within a company and a client base
  • Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation
  • Intelligent and exhibits high degree of integrity
  • Excellent organization, motivational and leadership skills
  • BA/BS degree
  • Proven account management skills delivering client focused SaaS based solutions to Enterprise client base
  • Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization
  • Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management
  • Experience with CRM systems (SalesForce.com and NetSuite a plus);
  • Ability and willingness to travel up to 25%
  • Fluency in English and German languages

And ideally:

  • Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies; Network Security
  • MBA

 

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. 

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Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 800 colleagues, 23,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. The key question is: Is This You?

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