WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Customer Success Manager

Toyko | Tokyo | Japan

Your Role:

Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography.

Companies today are grappling with an ever expanding IT landscape encompassing tradition IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein.  Tenable’s vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security.

Your role will involve working with designated existing customers to guide them towards a more secure Cyber Exposure practice and as a result ensure value for existing revenue and uncover opportunities for further expansion  in Tenable’s services

Your Opportunity:

  • Responsible for consultatively working with customers to define improvements in their IT security roadmap.
  • Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
  • Responsible for Quarterly & Annual Revenue Targets
  • Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management.
  • Conducts one-on-one and group sales presentations
  • Provide account management to an existing territory
  • Responsible for tracking customer information, forecasts and reports
  • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads
  • Plan & Strategize marketing activities with the Marketing and Channel teams for the end users and channels

What you'll need:

  • Must have experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product to a diverse customer base
  • BA/BS degree and 3+ years of sales experience focused on growing existing business or new business
  • Large account management or project management experience
  • Proven track record for closing large and mid size companies
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Create new business opportunities through in-depth conversations and relationship building
  • Proven track record of growing business from an established client base.
  • Strong time management skills.
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics
  • Strong oral and written communication skills are a must
  • Ability to work in a fast paced, team environment with revenue deadlines
  • Working knowledge of computer applications such as Microsoft Office and Salesforce.com

And ideally:

  • Network Security background

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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From protecting our customers against the modern attack surface, to protecting their QB from getting sacked.

Our US Customer Success Managers had some friendly competition during their 2018 turkey bowl football game! 

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Why us?

We've already created the world's first Cyber Exposure platform. Now we're looking to maximize the capability of this incredible new domain, through world-class, channel-focused sales - building on a customer-base that includes more than 50% of the Fortune 500, large government agencies and midsized organizations across both the private and public sectors. It's a simply outstanding environment to forge a successful sales career on honesty, integrity and customer satisfaction.