WHAT WE DO MATTERS

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

We have big plans for continued global growth, and we’re looking for people who are creative, flexible and dedicated to helping us build something great – something that matters.

Customer Success Intern

Customer SuccessColumbia Gateway Drive, Columbia, Maryland, United States, 21046



People, Person, Crowd, Parade

Customer Success Intern

Columbia Gateway Drive | Columbia | Maryland | United States | 21046


Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal process for existing Nessus customers.

Your Opportunity:

  • Interface with customers to deliver pre and post renewal non-technical support and solutions to the Nessus customer base as well as serving as an advocate for customer needs
  • Act as primary point of contact for existing Nessus customers; facilitate customer relationships via phone and email with monthly, quarterly outreach
  • Act as a bridge to Provisioning, Finance, Sales, Support, Services, and Product Management by providing input on diverse customer situations and escalated issues
  • Ensure high levels of customer satisfaction by making certain that customers’ needs and concerns are addressed
  • Coordinate with channel partners to quote renewals for Nessus customer base
  • Utilize Nessus Marketing and Renewals Tech Touch Program

What You'll Need:

  • Desire to work in sales or similar client support role
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Working knowledge of MS Office applications and Salesforce
  • Detail oriented with excellent follow-up
  • Outstanding oral and written communication skills
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

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Tenable is more than ‘just’ the creator of Nessus. Our security solutions - including our first cyber exposure platform for modern assets, Tenable.io - are transforming global vulnerability management. We’re a global team, powered by creative thinkers who are wired for action, focused on delivering results and collaborating to enable decisive actions to protect what matters most. We’re in this together - colleagues, customers and partner communities working as One Tenable.

Can you join Team Tenable? Yes you can - if you’re excited by the thought of working with over 1000 colleagues, 24,000 customers and a range of revolutionary products that are shaping cybersecurity in 150 countries. Being valued for who you are as well as what you do, you can embrace the pace (we’re recognized as one of the fastest growing security product companies by SC Magazine, Red Herring, Info Securities, Deloitte and E&Y) as well as enjoy a superb rewards package (we’re seen as a Best Places to Work by Glassdoor, The Washington Post, The Baltimore Sun, The Baltimore Business Journal and Expert Marketplace). The key question is: Is This You?