In my experience running Technical Support for Tenable, I’ve gained valuable insight into what makes a strong vendor/customer relationship. Here are my five tips for making the most of Technical Support.
As November approaches, marking two years since I joined Tenable, I’m reflecting on what I’ve learned as our Technical Support organization has grown to become a leader in the Vulnerability Management space.
When you make any large scale technology purchase, Technical Support may not be the first thing you think about. But, after making a critical decision for your security infrastructure, after the product is installed, Technical Support is where the rubber meets the road. Over the long term, Technical Support is the place you'll turn to again and again to find ways to make the most out of your technology deployment.
Choosing a vendor is never easy. But choosing a vendor that is unable to provide you with strong Technical Support throughout the length of your relationship could derail your whole project.
5 Tech Support Factors to Look for When Choosing a VM Solution
Based on what I’ve seen and heard from our customers over the past two years, here are five things to look for when considering the Technical Support aspects of any vendor relationship:
- Visit Tenable’s Technical Support webpage here: https://www.tenable.com/support/technical-support
- Read the Tenable Technical Support guide here: https://www.tenable.com/data-sheets/tenable-technical-support-guide
- Join the Tenable Community here: https://community.tenable.com/s/